FAQ’s

When and how will my order be shipped ?

All orders shipped to the U.S. contiguous 48 states will ship either FedEx Ground, UPS Ground or U.S. Postal Service – Priority Mail (the shipping carrier will be determined by our shipping department). Orders shipped to Alaska or Hawaii ship via U.S. Postal Service. Over 95% of all orders ship out from our facility within 24 hours (business days); some orders ship the same day. You will receive a shipping confirmation email when your order has shipped – it will include tracking information and a scheduled delivery date. In the rare event of a delay, you will be notified by email or phone and will have the option to cancel your order. Larger orders (quantities over 10) may take additional time to ship. You will be notified of the estimated shipping date, based on our production schedule.

Is my satisfaction guaranteed ?

Yes, All products are Unconditionally Guaranteed. If you are not 100% satisfied for any reason, just return them to us within 30 days and we will promptly refund your credit card. No questions asked.

Is SkinStaplers.net a reputable business ?

Yes. SkinStaplers.net is a division of Outdoor Safety, LLC. We are a member of the Better Business Bureau. We have been in business since 1991 and we have thousands of satisfied customers throughout the United States. Our product “return rate” is less than 1%.

Is my credit card transaction secure ?

Yes. We use 128 bit SSL encryption to protect sensitive data, such as your credit card number and insure a safe, secure online transaction.

Do you ship Internationally ?

No. The United States is the only country we sell/ship to.

How do I get a refund or replacement item ?

Less than 1% of our sales have been returned to us since we opened in 1991. However, if you would like a refund or replacement (please specify which one), just ship the product and receipt back to us via UPS or FedEx to the address below. The product price is refundable – shipping charges are not refundable. You will be notified by email when the refund or replacement process has been completed.

Outdoor Safety, LLC/SkinStaplers.net
Returns Dept.
25880 Miller Valley Rd.
Winona, MN 55987
Phone: 507-643-6333

What is your Privacy Policy ?

What information do we collect?

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, will be used to send you information and updates pertaining to your order. Also, promotional emails will be sent if you opt-in to our email program (no more than 2 emails per month).

How do we protect your information?We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financial information, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not intentionally collect any information from anyone under 13 years of age.

Your ConsentBy using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

SkinStaplers.net – A division of Outdoor Safety LLC

P.O. Box 103, 25880 Miller Valley Rd.
Winona, MN 55987
USA
customerservice@outdoorsafety.net
507-643-6333

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